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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? ① PRODUCTION TIME + ② SHIPPING TIME = Estimated Delivery ​ ① PRODUCTION TIME (aka Turnaround/Processing Time) Most of our pieces are handmade-to-order and production times can change daily. Please see above for current production time. ​ ② SHIPPING TIME Shipping time is based on the Shipped Method selected at the checkout screen. Package tracking is included on every order and will be sent via email once your order has shipped. ​ ESTIMATED SHIPPING TIMES based on Shipping Method selected at checkout: ​ DOMESTIC (USA)

• USPS Standard First Class: 3-7 business days
• USPS Priority Mail: 2-3 business days
• USPS Express Mail: 1-2 business days

WHAT IS "GOLD FILLED"?

Gold Filled vs Gold Plated ​ Gold filled is 100x stronger than "plated" jewelry. Why? With gold filled jewelry the gold will not rub off or turn colors like plated jewelry does because of the high heat and pressure bonding process used to make gold filled jewelry. Gold filled is high quality jewelry that is more affordable than solid gold jewelry, so you get the look and feel of solid gold without the hefty price tag! Gold filled does not mean it is "filled" with gold (the name is a bit misleading and confusing). Gold filled is an actual layer of real gold that has been bonded to a base metal with extremely high heat and pressure. ​ Gold filled jewelry will last for several years when properly taken care of. Visit our JEWELRY CARE page for care tips.

DON'T SEE YOUR QUESTION HERE?

Visit the main FAQ page or send us an email and we'd be happy to help!

I NEED MY ORDER IN A HURRY! CAN YOU RUSH MY ORDER?

If you need your order in a hurry or by a certain date you can PURCHASE A RUSH ORDER A rush order allows you to "skip the line" and places your order at #1 on our order queue. ​ A RUSH ORDER DOES NOT UPGRADE YOUR SHIPPING METHOD BE SURE TO ALSO SELECT A SHIPPING UPGRADE AT THE CHECKOUT SCREEN! Click here for instructions on how to select a shipping method/upgrade.

CAN I CUSTOMIZE...

Each piece is handmade-to-order and can be customized to your hearts content. Please be detailed in your order notes and don't worry - we will contact you if we need to verify any details before finalizing your piece. ✦Can I choose a different font/style for the front and the back of the pendant? YES! ✦Can you engrave custom logos/symbols/fonts? Most likely, YES! But please send us a photo of the logo/symbol/font so we can confirm that it can be engraved. Additional custom engraving fees may apply.